Shipping Policy

Thank you for shopping with TrailPaws.

We’re committed to getting your order to you and your dog as quickly as possible so you can start your next adventure together.

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Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

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Shipping Time

Estimated delivery times are typically 7–12 business days, depending on your location.

Please note that delivery times may vary during busy periods, holidays, or due to courier delays that are outside of our control.

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Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.

If you have not received your tracking information within 3–5 business days, please contact us and we will be happy to assist.

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Incorrect Shipping Address

Please ensure that your shipping address is correct at checkout.

TrailPaws cannot be responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your shipping address, please contact us as soon as possible.

Contact

If you have any questions regarding shipping, please contact us at:

support@trailpaws.com.au